Customers are responsible for any return cost when shipping exchanges and returns back to us. (Unless we determines reason to send you a label) You will receive a gift card of the full amount you paid, as long as your return follows our return guidelines!
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: email@example.com or via Shopify ping
- All defects and issues must be notified via email or Shopify ping within that 3 day window, and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, discarded box and materials it was wrapped in.
- Keep all materials damaged item was shipped in.
- Make sure to take pictures of the item that arrived damaged as well as the box/mailer it arrived it. (These will be requested in order to move forward with the return/exchange)
- To cancel an order email firstname.lastname@example.org within 12 hours of the order being placed. A 15% cancellation fee will be charged for any cancellation.
- Cancellations will only be completed during our standard customer service hours (Monday - Friday 8:00 AM- 2:00 PM EST)
- Cancellation requests received after the 12 hour window, or outside customer service hours (this includes weekends), cannot be guaranteed and may still ship out per our shipping guidelines.
- Coupons utilized will NOT be reimbursed or re-issued.
- Exchanges are only accepted for the same item, in different size or color.
- Please purchase the new item(s) on the website, and email email@example.com or message us via Shopify ping with your new order number for the exchange, as well as your original order number.
- Once your original item is received back to us, your original payment method will be refunded.
- If you do not reach out to customer service, your exchanged item will be processed as a normal return.
- Final sale items can not be exchanged.
- Please only include the items you are exchanging on the new order you create.
- Any items being shipped back need to be shipped in the same form as you received it. If the items returns back to us broken or damaged an exchange will NOT be honored.
•Holidays can sometimes be trying times especially during a pandemic. During these times please be advised that there could be some delays on when your order ships. During this time of you decide to cancel your order it will still be issued as a shop credit in the full amount which you paid
•Snowdays will cause any orders shipping out to be delayed until the next shipping day.
Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).
- The term "Final Sale" means an item can not be returned or exchanged
- Please note due t FINAL SALE / NON RETURN ELIGIBLE
- All SALE purchases are FINAL SALE. FINAL SALE purchases can NOT be returned or exchanged.
- Returns will be issued refunds in the form of a digital Gift Card only.
- Returns must be in original, unused, condition with no defects, no stains, broken or damaged, or any signs that the item has been used, with all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received to us within 30 calendar days of receiving your order (unless otherwise noted at purchase). For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
To ship back your order:
- Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
- Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
43 Mutter St
Easthampton MA 01027
FINAL SALE / NON RETURN ELIGIBLE
All SALE purchases are FINAL SALE. FINAL SALE purchases can NOT be returned or exchanged.